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IT & Infrastructure Support Apprentice

IT & Infrastructure Support Apprentice


Semafone, the leader in PCI DSS Compliance for Contact & Call Centre Solutions, are looking to add an IT & Infrastructure Support Apprentice to our IT team.

In this work based training programme you’ll be working towards becoming a Level 3 Infrastructure Technician.

The Role

You will learn to be responsible for acting as the face and heart of IT for all internal users, taking ownership of Ticket Triaging, Incident management, Service request fulfilment, Asset Management and equipment provisioning. You'll learn to effectively co-ordinate helpdesk tickets and communicate updates between different teams. In this role, you will constantly be learning and engaging with new technologies and deepening your knowledge within an Enterprise environment, gaining more responsibility as you develop and become more familiar with the IT Infrastructure as you participate in innovative projects.

We maintain strict compliance posture, leveraging the latest technology stack to achieve maximum security without compromising functionality.  There is a great opportunity to get exposure to the latest security innovations and align these to the business needs governed under frameworks as ISO 27001, PCI and ITIL.

In order to be suitable for this role, it is key that you love technology but have the discipline to manage a highly secure, compliant environment.

This is a great opportunity to get involved in all elements of IT Service Management including: Networking (SD-WAN, dynamic routing protocols, routers, switches), Security (firewalls, VPNs), Virtual Infrastructure (VMWare, SANs, Filers, Hyper-V), Cloud (AWS, Azure), Business applications (Office 365), Analytics, Contact Centres, AI, Client Management Tools (SCCM, Intune), Service Desk and more providing services to the entire company with international footprint and in alignment with our security team.

The Team

With a business acumen and service-orientation toward activities and processes, we help Semafone and its customers be more secure than ever before.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our service, and we live for our customers. We have high expectations and a career in the IT team means challenging yourself to always be better.

There is no other place where Enablement and Innovation competes so strongly with Security and Compliance. We are process driven, technology obsessed, creative, passionate, business oriented and fun

Are you eligible?

You can join this programme if you meet the following entry requirements;

  • 3 GCSEs (or equivalent) at grades A-C in any subject
  • GCSE Maths & English (or equivalent) at grades D and above
  • You must not already hold a qualification at the same or higher level as this apprenticeship in a similar subject/field

Benefits & Culture

We are a market leader in secure voice transactions and trusted by our customers and partners.  We are on a journey to secure all personal data.  We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment.  We are passionate, work hard, have fun and celebrate success.

What we'll give you;

  • Full support in your training 
  • An annual salary of £15,000 per annum (£288.46 per week)
  • Bonuses upon completion of course modules
  • 25 Days Holiday per year
  • 4 x Salary Life Insurance
  • Vitality Health Insurance
  • HealthShield Cash Back Plan
  • Employee Assistance Programme
  • Bespoke Discounts and Communications Hub
  • Up to 5% Contributory Pension

*All final interview candidates will be subject to a DBS check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision.  Please be aware that the background check process will not go ahead without your written consent.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!


Pannell House
GU1 4HN Guildford Directions info@semafone.com 0845 543 0822

More than just a job...

Here at Semafone it's all about delivery and we pride ourselves in providing a flexible working environment which aims to support our staff as they journey through their career.  

For country-specific benefits check out each job role, but what else do you get besides your all important salary?

  • Bespoke Discounts & Communications Hub

    perkSTIR is our internal communications hub which houses a whole host of retailer discounts where you can literally save £/$000's a year!

  • Work / Life Balance

    We offer excellent time off benefits and promote flexible working whenever we can.

  • Great Physical Space

    We've got fabulous new offices in all locations. All mod-cons and tech'd up to the rafters it's a technologist's dream location.

  • Team Events

    We regularly get together as either individual teams, location-specific or the whole business. A highlight is our annual offsite, 'FraudSTIR' which involves internal and external presentations, team-building activities and lots of opportunities for socialising!

Workplace & Culture


Our company values aren't just words on a page to us.  They're intrinsic to the way we operate and vital to our success.  When they're effectively demonstrated wonderful things happen, so it's no wonder we recruit to our values and culture.


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