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Pre-Sales Engineer

Pre-Sales Engineer

Objective of the Role

A Pre-Sales Engineer is the primary technical resource for the Sales team and for Channel Partners. Pre-Sales Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team, and where relevant with a channel partner, as the key technical advisor and product advocate for the company’s products. 

The Pre-Sales Engineers report to the Pre-Sales Engineering Manager within the Sales team.

Key Accountabilities and Responsibilities

  • Articulate technology and product positioning to both business and technical users
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
  • Establish and maintain strong relationships with all stakeholders throughout the sales cycle
  • Ability to deliver presentations confidently to board level executives, senior management, technical and non-technical audiences
  • Ability to deliver product demonstrations to board level executives, senior management, technical and non-technical audiences
  • Capture, document and relay customer requirements and product enhancements
  • Produce high quality internal and customer facing collateral
  • Travel extensively

Key Competencies

  • Excellent spoken and written English
  • Ability to work under pressure and multi-task
  • Ability to work in a team and individually
  • Excellent customer-facing communication skills
  • Good organisational skills
  • Support the sales team in sales meetings, client presentations and web conferences
  • Develop and deliver product demonstrations
  • Respond to functional and technical elements of RFIs/RFPs
  • Aid in proposal, presentation and technical documentation creation
  • Convey customer requirements to the Product Management team
  • Early-stage solution design, wherever possible using template designs
  • Training and educating the Sales Engineers at Channel Partners

Mandatory Qualifications, Skills and Experience

  • Pre-Sales Engineering experience with Enterprise customers
  • Extensive knowledge of either Contact Centre technologies and/or payment systems
  • Experience of responding to RFx and Tender documents
  • Presentation and product demonstration experience

Desirable Qualifications, Skills and Experience

  • PCI compliance experience
  • Knowledge of payment solutions and gateways
  • Desktop integration experience with common tools such as Java, JavaScript Restful XML etc
  • Experience with SaaS and cloud-based solutions

Benefits & Culture

We are a market leader in secure voice transactions and trusted by our customers and partners.  We are on a journey to secure all personal data.  We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment.  We are passionate, work hard, have fun and celebrate success.

What we'll give you;

  • 25 Days Holiday
  • Competitive Salary
  • Competitive Commission Scheme
  • 4 x Salary Life Insurance
  • Vitality Health Insurance
  • HealthShield Cash Back Plan
  • Employee Assistance Programme
  • Bespoke Discounts and Communications Hub
  • Up to 5% Contributory Pension

Semafone is well funded and growing fast, you’ll be joining an organisation that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.

*All final interview candidates will be subject to a DBS check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.

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New Kings Beam House
SE1 9PD London Directions info@semafone.com 0845 543 0822

More than just a job...

Here at Semafone it's all about delivery and we pride ourselves in providing a flexible working environment which aims to support our staff as they journey through their career.  

For country-specific benefits check out each job role, but what else do you get besides your all important salary?

  • Bespoke Discounts & Communications Hub

    perkSTIR is our internal communications hub which houses a whole host of retailer discounts where you can literally save £/$000's a year!

  • Work / Life Balance

    We offer excellent time off benefits and promote flexible working whenever we can.

  • Great Physical Space

    We've got fabulous new offices in all locations. All mod-cons and tech'd up to the rafters it's a technologist's dream location.

  • Team Events

    We regularly get together as either individual teams, location-specific or the whole business. A highlight is our annual offsite, 'FraudSTIR' which involves internal and external presentations, team-building activities and lots of opportunities for socialising!

Workplace & Culture


Our company values aren't just words on a page to us.  They're intrinsic to the way we operate and vital to our success.  When they're effectively demonstrated wonderful things happen, so it's no wonder we recruit to our values and culture.


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