Head of Technical Customer Deployment

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Semafone are seeking a robust manager to lead their Technical Customer Deployment Teams. 

As a key management role reporting to the VP, Customer Care & Infrastructure, the Head of Technical Customer Deployment undertakes architectural leadership to drive the successful delivery of a global platform architecture within and across Semafone. They will advise and contribute on platform strategy, liaise with partners on plans and be an exceptional relationship-builder, fostering trust with Semafone partners and other stakeholders. 

Internally, they will work in a cross-functional way, ensuring the Platforms and Customer Deployment teams are aligned with the objectives of the business. Additionally, they will work externally to ensure our customers are delighted with the Customer Service received by Semafone. 

The successful candidate will be a strong leader with a knack for building trust and relationships. They will be responsible for motivating and inspiring the department so that business objectives and deadlines are met while also leading change management; proactively identifying bottlenecks and proposing solutions. It is essential that The Head of Customer Technical Deployment can utilise effective performance management to address performance issues in adherence with local employment laws and best practice. 

It is vital that the Head of Customer Technical Deployment has a good technical knowledge of software and telephony systems, as well as excellent problem-solving skills, attention to detail and ability to work under pressure and as part of a team. They will need to be a 'Change Agent' and demonstrate innovation and passion towards work. 

Experience with providing a professional customer support management service to high-profile blue-chip clients, within software product delivery and support environments is desirable and similarly, experience with contact centre operations is hugely attractive. 

The Head of Customer Technical Deployment will not necessarily need to be an engineer themselves, however it is essential that they have experience with managing technical teams and platform architectures. A successful candidate will need to have experience managing engineers who use AWS, Jira, Ubuntu and Windows virtual machines, SIP, Juniper Firewalls, Cisco Switches and VMware ESXi.

We are a market leader in securing and analysing digital interactions, trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment.

Semafone is well funded and growing fast, you will be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. 

WHAT WE'LL GIVE YOU:

  • Full support in your training 
  •  25 Days Holiday per year 
  • 4 x Salary Life Insurance 
  • Vitality Health Insurance 
  • HealthShield Cash Back Plan 
  • Employee Assistance Programme 
  • Bespoke Discounts and Communications Hub 
  • Up to 5% Contributory Pension
  • A salary of £70,000.

We are operating with strength throughout the pandemic and are offering a fully flexible working environment to our employees, at this point in time.

*All final interview candidates will be subject to a DBS check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.

If you are a seasoned professional with a strategic mind and a proven track record for leading, developing and inspiring technical teams - apply directly through the Semafone careers site and a member of our Recruitment team will review your application in due course. 

 

 

Or, know someone who would be a perfect fit? Let them know!

Guildford

Pannell House
GU1 4HN Guildford Directions info@semafone.com 0845 543 0822 View page

More than just a job...

Here at Semafone it's all about delivery and we pride ourselves in providing a flexible working environment which aims to support our staff as they journey through their career.

As a global company, our benefits packages are tailored to each region. You can find a detailed description attached to each job advert.

  • Work / Life Balance

    We offer excellent time off benefits and promote flexible working whenever we can.

  • Fully Flexible Working Environment

    During the COVID-19 Pandemic, we have been fortunate enough to be able to work remotely. All new joiners and existing team members will be provided with the necessary equipment in order for them to work safely from home.

  • Virtual Get Togethers

    We regularly get together as either individual teams, location-specific or the whole business.

    Our virtual events cover everything from business updates to social gatherings and award ceremonies.

    We hope to be able to run our annual offsite event (once we are safely able to do so). 'FraudSTIR' involves internal and external presentations, team-building activities and lots of opportunities for socialising!

Workplace & Culture

 

Our company values aren't just words on a page to us.  They're intrinsic to the way we operate and vital to our success.  When they're effectively demonstrated wonderful things happen, so it's no wonder we recruit to our values and culture.

 

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